Terms of service

Terms of Service

Effective Date: 01 January 2024

Overview

This website is operated by Modelland Ltd. Throughout the site, the terms “we”, “us”, and “our” refer to Modelland Ltd. We offer this website, including all information, tools, and services available from this site to you, the user, subject to your acceptance of all terms, conditions, policies, and notices stated here.

By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by these Terms of Service (“Terms”), including additional terms and policies referenced herein and/or available by hyperlink. These Terms apply to all users of the site, including, without limitation, browsers, vendors, customers, and contributors of content.

Please read these Terms carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by them. If you do not agree to all the terms and conditions, you may not access the website or use any services.

Our store is hosted on Shopify Inc., which provides the e-commerce platform allowing us to sell our products and services to you.

Section 1 – Company Information

Modelland Ltd is a company registered in England and Wales under company number 16199131.
Registered office: 9 Moses Close, Plymouth, PL6 6JP, United Kingdom.
VAT number: GB487281649.

You can contact us at 📧 contact@modelnet.co.uk.

Section 2 – Online Store Terms

By agreeing to these Terms, you confirm that you are at least the age of majority in your jurisdiction, or that you are the age of majority and have given consent for any minor dependents to use this site.
You may not use our products for any illegal or unauthorized purpose, nor may you violate any laws in your jurisdiction (including copyright laws).
Transmission of viruses, malware, or destructive code is strictly prohibited.
Any breach will result in immediate termination of your Services.

Section 3 – General Conditions

We reserve the right to refuse service to anyone at any time.
You understand that your content (excluding credit card information) may be transferred unencrypted across networks. Credit card information is always encrypted during transfer.
You agree not to reproduce, duplicate, copy, sell, resell, or exploit any portion of the Service without our express written permission.

Section 4 – Products, Orders, and Delivery

  • Product descriptions and prices may change at any time without notice.
  • Processing time for orders is typically 1–3 working days. Delivery times vary depending on the destination and are explained further in our Shipping Policy.
  • We sell worldwide. Certain restrictions may apply in specific countries.
  • We reserve the right to refuse or cancel any order, including limiting quantities per customer.

Section 5 – Right to Cancel (Cooling-Off Period)

If you are a consumer in the UK or EU, you have the legal right to cancel your order within 14 days of receiving your goods without giving any reason.
To exercise this right, you must inform us within 14 days of receipt of goods by contacting us at 📧 contact@modelnet.co.uk.
You then have an additional 14 days to return the goods to us. Refunds will be processed within 14 days of receiving the returned items.

Please note that certain items (e.g. personalised or perishable goods) are exempt from this right.

Section 6 – Returns and Refunds

Full details are provided in our Return Policy. Key points:

  • Unless the goods are faulty or misdescribed, the buyer is responsible for return shipping costs.
  • Refunds are issued within 14 days of receiving the returned items.
  • Faulty or damaged products are covered by your statutory rights under the Consumer Rights Act 2015.

Section 7 – Personal Information

Your submission of personal information through the store is governed by our Privacy Policy.

Section 8 – Prohibited Uses

You may not use the site or its content for unlawful purposes, to infringe intellectual property rights, to harass or abuse others, to submit false information, to upload malicious code, or to interfere with site security. Violation may result in termination of your access.

Section 9 – Disclaimer of Warranties and Limitation of Liability

We do not guarantee uninterrupted or error-free use of the Service.
The Service and products are provided “as is” and “as available.”
In no case shall Modelland Ltd, its directors, employees, or affiliates be liable for damages arising from the use of the Service or products, except where such liability cannot be excluded under UK law.

Section 10 – Governing Law

These Terms are governed by and construed in accordance with the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

Section 11 – Changes to Terms

You can review the latest version of these Terms at any time on this page.
We reserve the right to update or change them, and your continued use of the site after changes constitutes acceptance.

Section 12 – Contact Information

For questions about these Terms, please contact us at:
📧 contact@modelnet.co.uk
📍 Modelland Ltd, 9 Moses Close, Plymouth, PL6 6JP, United Kingdom